F.A.Q.

A good question is better than a good answer. Nevertheless we can provide you with the answers we have. If we don't please contact us.

WHAT IS MINE AIR?

MINE AIR a Smart self-refilleable Air Freshener. It provides you the right scent at the right intensity as per your mood and your home environment. Learning from you and its sensors to give you unprecedented tailor made fragrance experiend throughout your home.

HOW MUCH DOES MINE AIR COST?

MINE AIR is €50.00. It includes the MINE device and a Triple Mood Scent oil cartridge. It also includes free shipping.

DO I NEED A SMARTPHONE TO BE ABLE TO USE MINE AIR DEVICE?

To connect MINE Air with your domestic WiFi and to track your mood an smartphone is needed.

DO I NEED A WIFI CONNECTION TO BE ABLE TO USE MINE AIR DEVICE?

Yes. MINE Air can provide a tailor made service thanks to the power of our system in the cloud.

DO I NEED A SPECIAL TYPE OF ELECTRICAL OUTLET FOR THE MINE AIR DEVICE?

No. The MINE AIR device is a cordless rechargable battery operated. It can be recharged using a standard USB-B charger.

WHERE CAN I PUT THE MINE AIR DEVICE?

The MINE AIR device can be put in all the rooms of your home. Do not obstruct or block the upper side of the unit. Use only in areas with at least 50 cm of clearance above the unit to avoid potential discoloration of surrounding surfaces.

WHERE CAN I BUY A MINE-AIR DEVICE?

The MINE AIR device is available for pre-purchase at www.mine-iot.com

HOW TO PLACE A PRE-ORDER?

A pre-order is an order you place prior to the official release of MINE AIR. You place a pre-order by entering all your details as if you were ordering the item, but you will neither receive the item nor be charged at this time. Your account will be debited when we're ready to deliver your item. At that time, you will receive an email confirming the order.

HOW DO I KNOW THAT I HAVE SUCCESSFULLY PLACE MY ODER?

If your order has been placed successfully, you will receive a confirmation email. If you don't see it, check your Spam or Promotions folder.

WHEN WILL I BE CHARGED?

Pre-orders are not charged until the MINE AIR ships. We will process payments and ship the products when we receive them at our warehouse. You will receive a confirmation email after you are charged.

HOW ACCURATE IS THE SIPPING DATE ON THE PRODUCT PAGE?

We strive to keep the expected date of arrival as up-to-date as possible. As we have control over the production, We will notice you any change at real time.

WHAT SCENTS ARE INCLUDED WITH THE MINE DEVICE?

The scented oil refill that is included in your starter pack is a finest compatible set of fragrances noticeables ENERGIZE, FLOW and CHILL.

WHERE CAN I BUY A MINE-AIR REFILL?

Refills are automatically ordered by the system as per your needs. All the shipments are allways confirmed by you.

CAN I GET FREE SHIPPING?

Yes. Standard shipping is free.

IS THE MINE DEVICE AVAILABLE INTERNATIONALLY?

The MINE AIR device is only available within the european comunity at this time.

ARE MINE AIR REFILLS RECYCLABLE?

Yes, aerosols can be recycled as they are made of aluminium which is a recyclable metals.

HOW DOES MINE AIR LEARN FROM MY HOME ENVIRONMENT?

The MINE Air device can be equiped up to three sensors: Temperature, Humidity and Motion detection that indicates wich is right the scent intensity needed to fresh a room and to enter in the Away mode when there’s not activity at home.

HOW DO I GET THE MINE AIR APP?

Download the FREE MINE AIR App at the Apple App Store or Google Play Store.

CAN I USE ANOTHER PRODUCT OTHER THAN THE MINE AIR REFILLS?

No, only our formulas are compatible with the personalization program. Just let us know your taste to prepare a tailor mader fragrances only for you and your home.

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